Refund policy

Firelit is sold through Paddle, our merchant of record, which handles orders, refunds, and tax.

The app ($20)

You can get a full refund within 7 days of buying Firelit, for any reason. Ask through the link in your receipt email, through Paddle’s support at paddle.net, or by emailing accounts@meetfirelit.com.

Before you buy, please check that your computer meets the requirements on the download page: 16GB of memory at minimum, 32GB recommended.

The subscription ($10 a month or $100 a year)

• Cancel any time online, from the link in any Paddle email. Your subscription stays active until the end of the period you paid for.
• You keep your credits when you cancel, and anything you’ve bought with them.
• If you’re charged for a renewal you didn’t want, ask within 7 days and we’ll refund it. [Open: whether unspent credits from that period are removed on refund.]
• On the yearly plan, we’ll email you before each renewal with the price and how to cancel.

Without a subscription, Firelit keeps working on the version you have, at home over Wi-Fi, and security updates stay free for everyone.

Credits

Credits aren’t money and can’t be exchanged for cash. [Open: refund terms for credits and for items bought with them, after the lawyer’s review.]

Contact

Authos LLC · accounts@meetfirelit.com · 8735 Dunwoody Place, Ste N, Atlanta, GA 30350, USA